RESERVATION
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CANCELLATION AND REFUND POLICY
Consumer Rights – Cancellation and Refund Policy
Last updated: 06/10/2026
This is an English translation provided for information purposes. In case of any discrepancy, the Turkish version shall prevail.
General
- Guests who make a reservation and payment through www.feronya.com or through a payment link sent by Siltur Otelcilik A.Ş. (Feronya Hotel) are deemed to have accepted the Distance Sales Agreement and these conditions.
- With regard to the accommodation service purchased, our guests are subject to Law No. 6502 on the Protection of Consumers, the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable legislation.
- The accommodation service is provided at our hotel on the dates stated in the Reservation Confirmation. The Reservation Confirmation includes the stay dates, room type, number of guests, total price and the cancellation and amendment conditions applicable to the reservation, and is sent to the guest by e-mail.
- If the performance of the service becomes impossible on the part of our hotel, the guest is notified in writing within 3 days of the situation becoming known, and all payments received are refunded within 14 days at the latest.
Right of Withdrawal
- Pursuant to Article 15(1)(g) of the Regulation on Distance Contracts, there is no right of withdrawal for contracts relating to accommodation services that are to be provided on a specific date or within a specific period. Cancellations and refunds are subject to the conditions below.
Cancellation and Amendment of Reservations
- Cancellation and amendment requests, stating the reservation number, are sent by e-mail to feronya@feronya.com or by phone to +90 212 238 09 01. The date and time the request reaches our hotel are taken as the basis.
- The period within which a reservation can be cancelled free of charge, the charge applicable to cancellations outside this period and whether the price is refundable are determined by the rate type (refundable / non-refundable) chosen at the time of reservation, and are clearly stated in the Reservation Confirmation.
- For reservations made at a non-refundable rate, the amount paid is not refunded in case of cancellation, change of dates or failure to check in (no-show).
- In case of no-show or early departure, the conditions stated in the Reservation Confirmation apply.
- Changes to dates, room type or number of guests are subject to availability and may result in a price difference.
Refund Conditions
- Where a refund is due, the refund amount is returned to the guest within 14 days at the latest from the date the cancellation request is approved, using the original payment method (credit / debit card or bank account).
- For card payments, the refund is made to the card used for payment. The time it takes for the refund to appear on the card account depends on the bank's processes and may take 2–3 weeks. For instalment transactions, the refund may be reflected in instalments according to the bank's practice.
Reservations Made with Unauthorised Use of a Credit Card
- If it is determined that the credit card used to pay for the reservation was used unlawfully by unauthorised persons and the price is not paid to our hotel by the relevant bank or financial institution, our hotel reserves the right to cancel the reservation. If the service has already been used, the service price is claimed from the guest.
If the Service Price Is Not Paid
- If the guest does not pay the reservation price or the payment is cancelled in the bank records, our hotel's obligation to provide the service ends.
Default and Its Legal Consequences
- If the guest pays by credit card and falls into default, the guest accepts, declares and undertakes that they will pay interest and be liable to the bank within the framework of the credit card agreement between the guest and the card-issuing bank. In this case, the bank may take legal action and claim the resulting costs and attorney fees from the guest.
Payment
- Online payments are made by credit or debit card through the bank's secure payment infrastructure. Instalment options are shown during payment according to the conditions offered by the bank. Once the payment is completed, the amount is charged to your card.
- Guests who wish to pay by bank transfer (wire / EFT) receive the bank account details together with the Reservation Confirmation.
Contact Information
Company: Siltur Otelcilik A.Ş. (Feronya Hotel)
Address: Abdülhakhamit Cad. No:58, 34437 Taksim, Beyoğlu / Istanbul, Türkiye
E-mail: feronya@feronya.com
Phone: +90 212 238 09 01
Fax: +90 212 238 08 66
