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Last updated: 06/10/2026
This is an English translation provided for information purposes. In case of any discrepancy, the Turkish version shall prevail.
The website www.feronya.com and all services offered on it belong to and are operated by Siltur Otelcilik A.Ş. (Feronya Hotel), registered at Abdülhakhamit Cad. No:58, 34437 Taksim, Beyoğlu / Istanbul, Türkiye.
Our company may collect personal data for various purposes. The following explains how personal data are collected and how they are protected. Detailed information on the processing of your personal data is available in our Privacy Notice.
Collection of Personal Data
Due to the nature of our services, personal information such as name and surname, nationality, company details, telephone number, address, e-mail address and accommodation details are collected by our company through the reservation request form, the contact form, newsletter subscriptions and online payment transactions.
Campaigns and Information
Our company may send information about campaigns, discounts and our services to guests and visitors who subscribe to our newsletter or consent to receiving commercial electronic messages. Under Law No. 6563 on the Regulation of Electronic Commerce, this consent can be withdrawn at any time via the link in the message received or by notifying feronya@feronya.com.
Security of Personal Information
Personal information sent to our company through the website or by e-mail is not disclosed to third parties outside the purposes for which it was collected and the scope set out in the Privacy Notice. The necessary technical and administrative measures are taken to ensure the security of personal data.
Use of IP Addresses
The IP addresses of our visitors are recorded and used to identify system-related problems, to ensure security and to resolve issues that may arise in connection with the service provided.
Credit Card Security
Our company gives top priority to the security of cardholders who make online payments. In online payments, card details are transmitted directly to the secure payment infrastructure of our contracted bank; your card details are not viewed by our company and are not stored on our website.
SSL Security
All data communication between our website and your browser is encrypted with the SSL (Secure Sockets Layer) / TLS protocol. The card details used during payment are transmitted over an encrypted connection to the relevant bank for verification, and the transaction is completed once the card is approved. As card details are neither viewed nor recorded by us, third parties are prevented from obtaining this information.
Third-Party Websites and Applications
Our website may contain links to other websites (e.g. our social media accounts, map and guest review websites). Our company is not responsible for the privacy practices or content of websites accessed through these links.
Exceptional Cases
In the limited cases listed below, our company may disclose users' information to third parties outside the provisions of this Privacy and Security Policy:
- To comply with obligations imposed by legal rules issued by competent legal authorities, such as laws, presidential decrees and regulations (e.g. accommodation notifications under the Identity Notification Law No. 1774),
- To fulfil the requirements of the Distance Sales Agreement concluded with our guests,
- To respond to an investigation or inquiry duly conducted by a competent administrative or judicial authority,
- Where disclosure is necessary to protect the rights or safety of users.
E-mail Security
Never share your credit card details in e-mails sent to our company. Information in e-mails may be seen by third parties, and our company cannot guarantee its security.
Browser Cookies
Our website uses cookies to make browsing easier for visitors, to remember language preferences and to ensure the technical operation of the website. You can delete or block cookies in your browser settings.
Changes
Our company may amend the provisions of this Privacy and Security Policy at any time. Changes take effect on the date they are published on the website.
Contact Information
For any questions or suggestions regarding our privacy policy, you can send an e-mail to feronya@feronya.com.
Company: Siltur Otelcilik A.Ş. (Feronya Hotel)
Address: Abdülhakhamit Cad. No:58, 34437 Taksim, Beyoğlu / Istanbul, Türkiye
E-mail: feronya@feronya.com
Phone: +90 212 238 09 01
