DISTANCE SALES AGREEMENT

RESERVATION

Last updated: 06/10/2026

This is an English translation provided for information purposes. In case of any discrepancy, the Turkish version shall prevail.

1. Parties

This Agreement has been concluded between the parties below under the terms and conditions set out herein.

SELLER (Service Provider):

Company: Siltur Otelcilik A.Ş. (Feronya Hotel)
Address: Abdülhakhamit Cad. No:58, 34437 Taksim, Beyoğlu / Istanbul, Türkiye
Phone: +90 212 238 09 01
Fax: +90 212 238 08 66
E-mail: feronya@feronya.com
Trade Registry No: 225272-0
MERSIS No: 0770-0026-3490-0019

BUYER (Guest):

The person whose name/company name, address, telephone and e-mail details are declared by the BUYER during the reservation and payment.

By accepting this Agreement, the BUYER acknowledges in advance that, upon confirming the reservation subject to this Agreement, they undertake to pay the reservation price and any additional charges stated in the reservation confirmation, and that they have been informed about this.

2. Definitions

In the application and interpretation of this Agreement, the following terms shall have the meanings set out below.

MINISTRY: The Ministry of Trade of the Republic of Türkiye,
LAW: Law No. 6502 on the Protection of Consumers,
REGULATION: The Regulation on Distance Contracts,
SERVICE: The accommodation service specified in the reservation confirmation and the related services provided,
SELLER: Siltur Otelcilik A.Ş. (Feronya Hotel),
BUYER: The natural or legal person who acquires, uses or benefits from the Service for non-commercial and non-professional purposes,
WEBSITE: The website www.feronya.com owned by the SELLER,
RESERVATION CONFIRMATION: The written confirmation sent by the SELLER to the BUYER by e-mail, which includes the stay dates, room type, number of guests, total price and the cancellation and amendment conditions,
PARTIES: The SELLER and the BUYER,
AGREEMENT: This agreement concluded between the SELLER and the BUYER.

3. Subject

This Agreement sets out the rights and obligations of the parties, pursuant to Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, regarding the sale and performance of the accommodation service reserved and paid for electronically by the BUYER through the Website or through a payment link sent by the SELLER.

The prices published on the Website are sales prices. Published prices and offers remain valid until they are updated or changed. Prices published for a limited period are valid until the end of that period.

4. Service Subject to the Agreement

4.1. Main Characteristics

The main characteristics of the Service, including the room type, check-in and check-out dates, length of stay, number of guests, board type and any additional services, are shown to the BUYER during the reservation and are included in the Reservation Confirmation.

4.2. Price, Taxes and Payment

The total price of the Service including all applicable taxes, the payment method and the payment time (prepayment or full payment) are shown to the BUYER during the reservation and stated in the Reservation Confirmation. Online payments are made by credit or debit card through the bank's secure payment infrastructure.

4.3. Invoice

The invoice is issued according to the billing details provided by the BUYER and is delivered to the BUYER at the end of the stay or sent electronically.

5. General Provisions

5.1. Information and Acceptance

The BUYER accepts, declares and undertakes that they have read and been informed of the main characteristics of the Service, the sales price, the payment method and the cancellation and refund conditions on the Website or the payment link, and that they have given the necessary confirmation electronically.

5.2. Performance of the Service

The Service is performed on the dates stated in the Reservation Confirmation at the SELLER's hotel located at Abdülhakhamit Cad. No:58 Taksim, Beyoğlu / Istanbul. In accordance with the Turkish Identity Notification Law No. 1774, the BUYER and accompanying guests are required to present a valid identity document or passport at check-in.

5.3. Impossibility of Performance

If the performance of the Service becomes impossible, the SELLER shall notify the BUYER in writing within 3 days of becoming aware of the situation and shall refund all payments received within 14 days at the latest from the date of notification. With the BUYER's consent, an equivalent accommodation alternative may be offered instead of a refund.

5.4. Unpaid Price

If the BUYER does not pay the reservation price or the payment is cancelled in the bank records, the SELLER's obligation to provide the Service ends.

6. Right of Withdrawal

Pursuant to Article 15(1)(g) of the Regulation on Distance Contracts, there is no right of withdrawal for contracts relating to accommodation services that are to be provided on a specific date or within a specific period. Cancellation, amendment and refund of reservations are subject to the Cancellation and Refund Policy published on the Website and the conditions stated in the Reservation Confirmation.

7. Default and Its Legal Consequences

If the BUYER pays by credit card and falls into default, the BUYER accepts, declares and undertakes that they will pay interest and be liable to the bank within the framework of the credit card agreement between the BUYER and the card-issuing bank.

8. Personal Data

The BUYER's personal data are processed under Law No. 6698 on the Protection of Personal Data, in accordance with the Privacy Notice and the Privacy and Security Policy published on the Website.

9. Competent Authorities

For consumer disputes arising from this Agreement, applications may be made to the consumer arbitration committees at the consumer's place of residence or where the consumer transaction took place, within the monetary limits announced annually by the Ministry of Trade, and to consumer courts for disputes exceeding these limits.